Customer Service

Customer Service

For questions, complete the contact form or email  us at info@twentysevenwillow.com. We will respond back to you within 24-72 business hours.

Return/exchange policy

At 27 Willow we want you to be happy with your purchase. 

We currently do not accept returns but please email us at info@twentysevenwillow.com if you do have any issue with your order including damages, or defective items. 

Back-orders

Back ordered and out of stock items will ship within 24-48 hours of when they arrive back in stock.  You will be notified within 24 hours if there is any item you purchased that is out of stock.