Customer Service

Customer Service

For questions, complete the contact form under "Contact Us Page."

We will respond to you within 24-72 business hours.

Return/exchange policy

At Twentysevenwillow we want you to be happy with your purchase. 

We currently do not accept returns but please email us at if you do have any issue with your order including damages, or defective items. 


Back ordered and out of stock items will ship within 24-48 hours of when they arrive back in stock.  You will be notified within 24 hours if there is any item you purchased that is out of stock.